We treat your information as confidential and handle it in line with our Privacy Policy. We ask that you likewise keep confidential any non-public methods, strategies, or materials we share with you in the course of our work.
— Legal
The terms and conditions governing use of the RepShield website and services.
Template notice: This is a customizable template, not legal advice. Terms of service are legally binding — have a qualified attorney review and adapt this to your jurisdiction and business before publishing. Fill every bracket with your real details.
These Terms & Conditions (“Terms”) govern your use of the website repshieldhq.com and the online reputation management services provided by RepShield (“RepShield,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.
01 Our services
RepShield provides online reputation management services, which may include content removal, search suppression, review management, personal branding, and related work. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, agreement, or written communication between you and RepShield, which forms part of these Terms.
02 No guarantee of specific results
This is important, and we want to be completely honest about it. Online reputation management depends on third parties we do not control — including Google, other search engines, website owners, and review platforms. We cannot and do not guarantee that any specific piece of content will be removed, that any result will reach a particular ranking position, or that any outcome will be permanent. We commit to using our professional skill, experience, and legitimate (white-hat) methods to pursue the best achievable outcome, and to being honest with you about what is and isn’t realistic.
Any timelines we provide are estimates, not guarantees. Search engines and platforms may change their policies, algorithms, or decisions at any time, which can affect results.
03 Client responsibilities
To allow us to do our work, you agree to:
You agree not to engage us to suppress, remove, or conceal content in a way that is unlawful — for example, to hide legally required disclosures, defraud others, or interfere with legitimate legal or regulatory processes. We reserve the right to decline or discontinue any engagement we believe crosses these lines.
04 Fees and payment
Fees, payment schedules, and billing terms are set out in your proposal or agreement. Unless stated otherwise:
05 Confidentiality
We treat your information as confidential and handle it in line with our Privacy Policy. We ask that you likewise keep confidential any non-public methods, strategies, or materials we share with you in the course of our work.
06 Intellectual property
All content on the RepShield website — including text, graphics, logos, and design — is owned by or licensed to RepShield and protected by intellectual property laws. You may not copy, reproduce, or reuse it without our written permission. Content and assets we create specifically for you as part of a paid engagement are addressed in your individual agreement.
07 Acceptable use of the website
You agree not to misuse the website — including by attempting to gain unauthorized access, introducing malicious code, scraping content, or using it for any unlawful purpose.
08 Third-party links and platforms
Our website and services may reference or interact with third-party websites and platforms we do not control. We are not responsible for their content, policies, or decisions. Your use of those third parties is governed by their own terms.
09 Disclaimers
The website and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted or error-free, or that any specific reputation outcome will be achieved.
10 Limitation of liability
To the fullest extent permitted by law, RepShield will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the website or services. Our total liability for any claim relating to the services will not exceed the amount you paid to us for the specific services giving rise to the claim.
11 Indemnification
You agree to indemnify and hold harmless RepShield and its team from any claims, damages, or expenses arising from your breach of these Terms, your misuse of the services, or your provision of inaccurate or unlawful information or requests.
12 Termination
Either party may end an engagement as set out in the individual agreement. We may suspend or terminate your access to the website or services if you breach these Terms. Provisions that by their nature should survive termination — including Sections 2, 9, 10, and 11 — will continue to apply.
13 Governing law and disputes
These Terms are governed by the laws of [your jurisdiction — e.g. state/country], without regard to conflict-of-law principles. Any disputes will be resolved in the courts of [jurisdiction], or through [arbitration/mediation if you prefer — confirm with counsel].
14 Changes to these Terms
We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Your continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.
15 Contact us
Questions about these Terms? Contact us:
